Shipping Q & A
Processing time is the time between when an order is placed by a customer and when the order is fulfilled by the business.
Orders that are shipped are considered fulfilled once the packages are given to the shipping carrier service.
If your order contains stickers and/or vinyl decals ONLY, the order will be sent out via snail mail within 5-7 business days.
Thank you for supporting this Latina-owned small business.
Hecho By Helena Policies & Standards
Turn Around Time
As of Fall 2023, the processing time for all orders is up to 1-2 weeks.
Not including holidays and weekends.
Refer to the details in the listing for
pre-order items, the timeline varies for those items.
No Hate
HBH has a no-discrimination policy.
The shop does not tolerate hate speech nor accept any custom orders pertaining to political or racial hate.
No Refunds. No Returns.
HBH stands behind everything
created & sold and is not responsible for regular wear and tear.
If an item is lost, stolen, or damaged during transit please file a claim with the carrier. Not Hecho By Helena.
Human error can occur, please reach out to Hecho By Helena with any questions or concerns regarding your order.